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Contact Us

Customer Contact Center Hours
Monday - Friday: 7:00 a.m.- 6:00 p.m.
Saturday:  8:00 a.m. - noon.
1-800-445-5725 (1-800-HILLSBK)

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Lost or Stolen Card?

If your debit or credit card is lost or stolen after bank hours, call these toll-free numbers:

Debit Card: 1-833-773-8204

Credit Card: 1-866-317-0355

Suspect Fraud?

If you have lost your debit card or suspect it is being used fraudulently, you can freeze your debit card yourself by logging into Hills Bank Online on your desktop computer or mobile app. Then, select “Security” on the navigation bar, followed by “Turn Debit Card On/Off.” 

Reminder:

Hills Bank will never reach out to you through phone, text, or email to request your password, secure access code, debit card information, or any other personal information that could compromise your account. Please do not respond to these requests.

Ways to Contact Us

At Hills Bank, we aim to be accessible. Whether you’re reaching us by phone, email, mail, or direct chat, we’ll do our best to answer your questions and resolve any issues.
 

Start a Conversation

Chat

Speak With a Banker

Call

Send Us a Message

Email

Find a Branch

Visit

Questions? We’re here to help.

  • Chat: Click the chat bubble or button below to connect with a banker during business hours.
  • Call: Reach our Customer Contact Center at 1-800-445-5725 (1-800-HILLSBK), Monday – Friday, 7 a.m. – 6 p.m.; Saturday, 8 a.m. – noon.
  • Email: Send us a message at hillsbank@hillsbank.com, and we'll direct your inquiry to the right team.
  • Stop by: Visit any Hills Bank location near you.
  • Mail: Hills Bank, Attn: Customer Service, PO Box 160, Hills, IA 52235
Hills Bank Holiday Schedule

Please note the following dates we will be closed below.

Here is the holiday schedule:

  • New Year’s Day 2025: Thursday, January 1, 2026
  • Martin Luther King, Jr. Day: Monday, January 19, 2026
  • Presidents’ Day: Monday, February 16, 2026
  • Memorial Day: Monday, May 25, 2026
  • Juneteenth: Friday, June 19, 2026
  • Independence Day: Saturday, July 4, 2026
  • Labor Day: Monday, September 7, 2026
  • Columbus Day/Indigenous People Day: Monday, October 12, 2026
  • Veterans Day: Wednesday, November 11, 2026
  • Thanksgiving Day: Thursday, November 26, 2026
  • Christmas Day: Friday, December 25, 2026
  • We will close at 1 p.m. on Christmas Eve
  • New Year’s Day 2026: Friday, January 1, 2027
  • We will close at 3 p.m. on New Year's Eve

View the Federal Reserve System holiday schedule below. Please keep in mind that files cannot be effective on these dates; ACH transactions will not process on these days.

  • New Year’s Day 2025: Thursday, January 1, 2026
  • Martin Luther King, Jr. Day: Monday, January 19, 2026
  • Presidents’ Day: Monday, February 16, 2026
  • Memorial Day: Monday, May 25, 2026
  • Juneteenth: Friday, June 19, 2026
  • Independence Day: Saturday, July 4, 2026
  • Labor Day: Monday, September 7, 2026
  • Columbus Day/Indigenous People Day: Monday, October 12, 2026
  • Veterans Day: Wednesday, November 11, 2026
  • Thanksgiving Day: Thursday, November 26, 2026
  • Christmas Day: Friday, December 25, 2026
  • New Year’s Day 2026: Friday, January 1, 2027

If you have any questions about the holiday schedule, or ACH cutoff times, please contact your business banker or call us at 1-800-445-5725 (1-800-HILLSBK).

Disclosure

Hills Bank uses a secure, encrypted email system to protect confidential information. You may notice that secure messages from Hills Bank look different than in the past, but they are legitimate and protected. View the Secure Email Recipient Guide to learn more about our updated secure emails, and always reach out to Hills Bank directly if you are unsure.