What should I do if I am out of town and my credit or debit card is declined?

What should I do if I am out of town and my credit or debit card is declined?

There could be many reasons why this is happening. Please call our Customer Contact Center at 1-800-445-5725 (1-800-HILLSBK):

  • Customer Contact Center hours: Monday - Friday, 7 a.m. - 6 p.m.; Saturday 8 a.m. - noon

You can also get help by visiting hillsbank.com or logging in to the Hills Bank mobile app, then clicking the chat bubble for a direct line to a personal banker.


For a lost or stolen credit card after hours, call 1-800-423-7503.
For lost or stolen ATM/Debit Cards after hours, call 1-833-773-8204.


Always remember to notify Hills Bank prior to using your card abroad, or even if you are traveling outside of
your normal range in the U.S. so we can set a travel alert on your account and help ensure a smooth
experience when you use your card in those regions.