June 2, 2020
Having a banker can help make banking simpler. And while most people have a bank, not everyone has a banker. We hope to change that with the HERE by Hills Bank app.
As soon as you sign up, you can choose your very own personal banker, either by searching for someone you already know or choosing a person from the pre-selected list.
It’s never been easier to get in touch with a banking professional with the HERE app. Starting a chat is as easy as sending a text. Best of all: it’s completely free for both Hills Bank customers and those who aren’t yet with us.
So now you might be asking: what can a banker do for me?
If you haven’t worked with one before, you likely don’t know about all the things they can offer to take the intimidation out of banking. From account troubleshooting to personal finance advice, it pays to have a banker in your corner.
Financial and service assistance in trying times
Many of our customers are dealing with lost or reduced income, housing insecurity, and other challenges due to the COVID-19 pandemic. Our digital bankers are here to help. Your banker can help you build a financial strategy and provide assistance with loans and mortgages for those in need. They can also help with questions about stimulus payments, applying for aid programs, and more.
Send a message at any time
Though bank people have working hours just like the rest of us, you can send a message through the HERE app at any time. Your banker will get back to you when they’re back at work.
Manage your accounts – or open a new one
Helping you manage your accounts is a banker’s bread and butter. Ask them to transfer money from one Hills Bank customer to another, reset your password, add signers to a loan (or take out a new one), report suspicious activity, check your balance, see when a check will clear, and much more. You can even open a new account right through the HERE app, whether you’re currently a Hills Bank customer or not.
Walk you through banking, step-by-step
We understand that you may not know exactly what to ask for all the time. That’s why we believe it’s important to connect you to a real-life financial expert – not a bot. Your banker knows the ins and outs of how accounts, services, and applications work. They’ll walk you through whatever process you need, whether or not you realize you need it!
Get you the service you want, or connect you to someone who can provide it
Loans? Check. Credit Cards? Yup. Mortgages? You got it. You don’t have to be looking for a traditional “banking” service to use HERE; your banker can connect you to the right expert at Hills Bank to help with just about anything. From building a budget to buying a house to planning for retirement, you’ll find the advice and service you need – right when you need it – through the HERE by Hills Bank app.
For the moments when it just can’t wait
Maybe you’re seeing suspicious activity on your account, or have a burning question about a money situation, or need some important financial information. And perhaps you’re in a place where you can’t talk on the phone. Whatever it is, you’ll have the peace of mind in knowing your banker is just a few taps away. Talk or text – the choice is yours.
After hours? It’s best to call the number on the back of your card to get immediate assistance, or our after-hours Customer Contact Center.
● Toll Free: 1-800-445-5725 (1-800-HILLSBK)
● Mon-Fri 5 - 11 pm; Sat Noon - 5 pm; Sun 9 am - 5 pm.