How do I activate my debit card or change its PIN?

How do I activate my debit card or change its PIN?

Once you have established a PIN for your card, activating it is simple. Use it with its PIN to complete a transaction or check your balance at an ATM.

 
Don't have a PIN for your new card yet?


Establishing a Personal Identification Number (PIN) for your new debit card is easy. Simply call SHAZAM® at 1-800-717-4923 and follow the prompts that guide you through the process. You will need to have your debit card and your Social Security Number on-hand when you call to establish your new PIN.

You can also change the PIN on your debit card at any time by calling 1-800-717-4923 and following the prompts to select a new PIN to replace the old one. 

 

Having issues with your card?

If you are unable to use your debit card after activating it, please give our Customer Contact Center a call at 1-800-445-5725 (1-800-HILLSBK):

  • Customer Contact Center hours: Monday - Friday, 7 a.m. - 6 p.m.; Saturday 8 a.m. - noon


Security is important.


When you receive a new card, please destroy the old card as soon as you have activated the new one.
Protect your PIN.

Your PIN should be a four-digit number that you can remember but no one else can guess easily. Never write your PIN on your card.
To report a lost or stolen card, please call our Customer Contact Center at 1-800-445-5725 (1-800-HILLSBK):

  • Customer Contact Center hours: Monday - Friday, 7 a.m. - 6 p.m.; Saturday 8 a.m. - noon

For a lost or stolen credit card after hours, call 1-800-423-7503.
For lost or stolen ATM/Debit Cards after hours, call 1-833-773-8204.