Coronavirus (COVID-19) Response

Coronavirus (COVID-19) Response

Coronavirus (COVID-19) Response

We believe community banks play a pivotal role in keeping our communities healthy, safe, and secure. With this in mind, and at the recommendation of Iowa public officials, we have suspended lobby service at all Hills Bank locations. Customers are invited to use drive-up teller windows to make transactions. Here you can view up-to-date information on which offices will have drive-up services available. Personal appointments may also be made with a personal banker by calling 1-800-445-5725.

Together, we will overcome this challenge.
 

Drive Through Banking Options:

  • Locations with Drive-Through Banking

    In response to the community spread of the coronavirus (COVID-19) and in an effort to keep our customers and staff healthy, Hills Bank will be temporarily closing some locations and providing drive-up service only at others. Customers may schedule appointments for necessary services by contacting the number listed at each location.

    Locations Offering Drive-Up Service Only:

    • Cedar Rapids:​
      • 3905 Blairs Ferry Rd NE | 319-654-8125 
      • Williams Blvd SE | 319-654-8015
    • Coralville:
      • 1009 2nd St | 319-358-6138
    • Hills:
      • 131 E Main St | 319-679-5101
    • Iowa City:
      • 1401 S Gilbert St | 319-358-2221
      • Muscatine Ave | 319-688-4609
    • Kalona:
      • 120 5th St | 319-656-5808
    • Lisbon:
      • 103 W Main St | 319-866-7065
    • Marion:
      • 3204 7th Ave | 319-477-8412
      • 800 11th St | 319-377-6066
    • Mount Vernon:
      • 720 1st Ave SE | 319-866-7041
    • North Liberty:
      • 25 Hwy 965 N | 319-626-8768
      • 590 W Forevergreen Rd | 319-665-5740
    • Washington:
      • 2481 Hwy 92 E | 319-863-7817
    • Wellman:
      • 229 8th Ave | 319-646-4013

     

    Locations Closed

    • Cedar Rapids
      • Downtown | ​240 3rd Ave SE | 319-654-8015
    • Iowa City
      • Downtown | 201 S Clinton St | 319-688-4609
      • Iowa Memorial Union | 125 N Madison St | 319-688-4638
      • University of Iowa Hospitals & Clinics | 200 Hawkins Dr | 319-688-4651

Banking From Home Options:

  • HERE by Hills Bank app

    We understand that the COVID-19 pandemic will cause financial hardship across the communities we serve, and you can contact our bankers through the HERE by Hills Bank app. Simply start a chat with a banker of your choice, and they’ll do whatever they can to help in these trying times. Whether you have an issue to resolve, a transaction to send, or are seeking financial assistance or advice, it can give you peace of mind to know you have a direct line to a banker.

    The HERE app is available on Google Play and the App Store.

  • Hills Bank Online

    For your everyday banking needs, Hills Bank Online will remain available 24/7. If you have not already enrolled in online banking, you’ll need to do so before you can download the app or access Hills Bank Online from an internet browser.

    Once you’ve enrolled, you can use Hills Bank Online to:

    • Check your balance
    • Make payments
    • Deposit checks remotely
    • Transfer money between accounts
    • Manage your finances
    • Turn your debit card on/off
    • View your statements

What We Are Doing:

  • Customer and Employee Safety

    At Hills Bank, the health and safety of our customers and employees is our top priority. We continue to monitor the evolving coronavirus situation regarding workplace sanitization and recommended safety protocols:

    • Frequently sanitizing our offices, using disinfectant wipes on doorknobs, tables, desks, teller counters, and handrails
    • Providing gloves to employees who handle cash
    • Asking our employees to stay home if they feel ill or have been in contact with an individual who may have contracted COVID-19
    • Limiting non-essential travel, and asking employees to self-isolate if they visit an area with widespread or ongoing transmission of COVID-19

    Hills Bank has business continuity measures to allow for uninterrupted banking services in the event that more severe quarantine measures are put in place.

  • Financial Assistance

    Have you been impacted? Contact us to discuss what options we may have available to you.

    Learn about assistance for Hills Bank customers

    The Iowa Finance Authority has mortgage and rental assistance available through the COVID-19 Iowa Eviction & Foreclosure Prevention Program. Learn more to see if you're eligible.

    Learn about mortgage and rental assistance

If you have any other questions, feel free to reach out. Our Customer Contact Center is available seven days a week by calling 1-800-445-5725 (1-800-HILLSBK)

  • Customer Contact Center Hours: Monday through Friday, 7 a.m. to 5 p.m.; Saturday 8 a.m. to 12 p.m.
  • After Hours Call Center: Monday through Friday, 5 p.m. to 11 p.m.; Saturday 12 p.m. to 5 p.m.; Sunday 9 a.m. to 5 p.m.