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PowerPayTM for Business Customers

Who knew paying bills could be so simple? With PowerPay, you pay your bills from your Hills Bank checking account without writing a check or buying a stamp.

It's easy and it's free!

That’s it! Even make recurring payments quickly and easily. You can enter your payments in advance and have them paid at any time during the month.

View a PowerPay Demo for Business Customers to see how easy paying bills online can be! To apply, stop by any location or call us at 319-679-5500 for the Iowa City area, 319-654-8100 for the Cedar Rapids area, or toll free at 1-800-445-5725 and ask to speak to a Commercial Support Representative. 

 


 

Attention QuickBooks users...your banking just got easier!

You can pay your bills through QuickBooks® and it will automatically update in Hills Bank OnlineTM and PowerPay. Download this QuickBooks® user guide for step-by-step instructions on how to get started.

 


 

 

Frequently Asked Questions About PowerPay for Business Customers

If you have a question about PowerPay, check below because we have answered some of the most commonly asked questions. If you have any additional questions, feel free to call Hills Bank Online Customer Support at (319) 679-5577 or toll-free (877) 870-8093.

How do I sign up for PowerPay?

After enrolling in Hills Bank Online Business Connections you need to fill out a separate PowerPay application. This can be obtained by contacting a Commercial Deposits Representative at any office or by contacting Hills Bank Online Customer Support by phone at (319) 679-5577 or toll-free at (877) 870-8093, or email hillsonline@hillsbank.com. Return the PowerPay application by mail or fax, or just drop it off at any Hills Bank location.


What is the fee to use PowerPay?

There is no fee to use PowerPay.

Can a savings account be used for PowerPay?

No, only business checking accounts can be used for this service.

How do PowerPay transactions affect the number of debits on my account?

When you make a payment using PowerPay, it is considered an electronic transaction and will not affect the number of transactions that your account allows.

Is everyone eligible for PowerPay?

No, you need to have a Hills Bank checking account and must be at least 18 years of age. In addition, the owner or an officer of the business must give permission to make PowerPay available.

How do I give an employee access to pay bills?

To allow employees to pay bills, first make sure they are listed as signers on the account(s) in question. If they are not signers on the account(s), they will need to be added before they can pay bills online. You can do this by contacting a Commercial Deposits Representative.

To have multiple user access for PowerPay, you must also have a Cash Management ID and password. This allows us to customize the access level for each user.


How do I remove bill-paying access from an employee?

To cancel an employee's bill-paying ability, we remove that function from their Cash Management User ID. The owner or an officer of the business will need to fill out a maintenance form requesting that the user no longer have bill-paying ability. Access is terminated upon receipt of the signed maintenance form.

If I’m the only person using PowerPay, do I need a Cash Management ID?

No, a Cash Management ID and password is only necessary if you need to have additional people pay bills on behalf of your business.

When can I start using PowerPay?

Once Hills Bank Online Customer Support has received the PowerPay application, you will receive an email letting you know PowerPay is ready for you to use. This message will arrive within 2 business days of our receipt of the application. Once you receive the email, you can start paying your bills immediately. It is recommended that you pay yourself first to see how the process works and what the checks look like. In addition, for electronic payments it is suggested you send a small test payment before sending your normal payment in order to verify all information.

What bills can I pay with PowerPay?

You can pay anyone in the United States, from the printer in town to the utility company, and even an employee across the country!

Are there any merchants that can’t be paid with PowerPay?

Yes. You are not able to pay any government agency or the Internal Revenue Service.

Can I send a payment to someone who lives outside the United States?

No, at this time you are not able to send a payment to someone outside the country.

How do I know which companies are in the database?

Use the Add Payee option (found in the Bill Payment drop down menu) and click on the binoculars to search the company you're looking for. Type in the payee name and click Search. A list of all matches for that payee will appear on the screen. Click the green checkmark to select.

The next screen allows you to enter the payment address. Make sure you enter the address just as it appears on your bill.


What if the payee I want to pay isn’t in the electronic payment database?

If a company is not in the electronic payment database, you can add them on the Add Payee page. These payees will receive a check payment through the mail.

How do I know if the payment will be made electronically or by check?

If a match appears in the search results, the payee accepts electronic payments. If no match appears, that payee will receive a check payment. Any company not in the database that you set up will receive a check. If you forget which payees receive checks, select View Payee List to see the Payee Type.

When will the funds be taken out of my checking account?

For check payments, the money will be withdrawn from your account when the payment clears your account – just as if you wrote a check from your checkbook. The payment date is not the date your bill is due; it is the date you want the payment process to start (five business days prior to the due date).

For electronic payments, the funds will be withdrawn on the payment date.


What happens if I don’t have enough money in my account?

We will treat PowerPay items just like any other check that you write. Any item that causes your account to be overdrawn will be assessed an NSF fee.

Can I put a stop payment on a check payment?

Yes, you need to contact Hills Bank Online Customer Support via email, by phone at (319) 679-5577, or toll-free at (877) 870-8093. There is a fee for each stop payment.

Can I get a copy of a canceled check?

Yes, you can print a copy of your canceled PowerPay check just like you do a check written from your checkbook by logging in to Hills Bank Online Business Connections and selecting the appropriate payment. You can also contact Hills Bank Customer Service for a copy to be mailed to you (a fee may be assessed for this service).

How late in the day can I add, edit, or delete a payment?

You may add, edit, or delete payments scheduled until 12:00 p.m. Central Standard Time (CST) the day the payment process starts. Also, if you would like a payment to be sent the same day you are entering it, the information needs to be entered by 12:00 p.m. CST.

How much time do I need to allow for my payments to be made?

We recommend a 3 business day lead-time for electronic payments and at least a 5 business day lead-time for a check. We strongly encourage you to send a payment to yourself first to see how the process works.

What happens if I have a scheduled payment that falls over a weekend or holiday?

Scheduled, recurring payments that fall over a weekend will be processed on Friday. So if you have a payment mailed the 10th of each month and the 10th falls on a Sunday, the payment will be mailed on Friday. Any new payments (recurring or one-time) that are scheduled over the weekend, for the current weekend, will be processed on Sunday night, mailed Monday morning. Holiday processing is done the first business day following the holiday.  View the holiday schedule to view observed Hills Bank holidays.

Is there a minimum and maximum payment amount?

There is a minimum payment amount of $.01. There is no maximum payment amount.

How many payees can be set up?

You are able to have up to 99 payees in your payee list.

Can I edit vendor/payee addresses?

No, you will need to set up a new payee with the correct address and then delete the old one.

Can I set up recurring payments?

Yes, in addition to a one-time payment, you can have payments set up in the following frequencies: weekly, bi-weekly, monthly, semi-monthly, quarterly, annually, and semi-annually.

How do I set up recurring payments that will have different amounts for each payment?

After you select the payee, payment frequency, start date, and expiration date, you will see Variable Payment at the bottom. Check this box if your payment amount changes each time. Remember that you will need to enter the next payment amount before the next payment date or the payment will not be sent (the dollar amount reverts to $0.00).

Does the payee see the memo I type in when setting up a payment?

Yes, you can treat this field like the memo line on your paper checks. The account number that you entered when you added the payee is also printed on the check. This lets the merchant know which account the payment should be applied to.

How far back can I view my payment history?

Your payment history records are available online for one year. To view these, select View Payment History from the Bill Payment menu.

What if I notice payments that were not authorized?

Contact Hills Bank Online Customer Support immediately! Call us during normal business hours at (319) 679-5577 or toll-free (877) 870-8093. After hours, leave a message on our voice mail or email us at hillsonline@hillsbank.com and we will respond to you as soon as we are back in the office. Refer to your copy of the electronic services disclosure for more detailed information.


How do I cancel PowerPay?

Contact Hills Bank Online Customer Support at (319) 679-5577 or toll-free at (877) 870-8093, or email hillsonline@hillsbank.com for a cancellation form, or stop by any Hills Bank location.


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