131 Main Street, Hills IA 52235
1-800-HILLSBK • Member FDIC
Equal Housing Lender
Privacy Policy/Terms & Conditions
1-800-HILLSBK • Member FDIC
Equal Housing LenderPrivacy Policy/Terms & Conditions
Online FAQs
| Hills Bank OnlineSM |  |
| PowerPay™ | |
| eStatement | |
| General Internet Questions | |
Hills Bank OnlineSM
- View a demo of Hills Bank Online.
- How do I sign up for Hills Bank Online?
- Do I need any special software to use Hills Bank Online?
- How do I get my Hills Bank Online ID and Password?
- Does my spouse need his or her own Hills Bank Online ID and Password?
- When I try to login, I keep going back to the same login page. What does that mean?
- How do I enable cookies on my computer?
- My account is locked. What do I do?
- Business Customers: My Cash Management ID is held. What do I do?
Hills Bank OnlineSM
| 1. View a demo of Hills Bank Online. |
| Learn how to bank 24 hours a day, 7 days a week with Hills Bank Online. |
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| 2. How do I sign up for Hills Bank Online? |
| You simply need to fill out and submit an online application. If you prefer to have an application mailed to you, contact us with your request and we’ll mail it to you. Once you complete the application, return it by fax (319-679-2117), mail (Hills Bank and Trust Company, Attn: Electronic Services, PO Box 70, Hills, IA 52235), or to any Hills Bank location. |
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| 3. Do I need any special software to use Hills Bank Online? |
No, all you need is a computer with Internet access, a modem, and a proper browser. Then your accounts can be accessed from virtually anywhere. For questions about Hills Bank Online, feel free to contact us. For questions on how to download your particular browser, we recommend you contact your Internet Service Provider. |
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| 4. How do I get my Hills Bank Online ID and Password? |
| We will mail you a Welcome Letter within two business days of our receipt of your application. This letter will have your 12-digit Hills Bank Online ID (which you can change later if you choose) and some basic instructions for using Hills Bank Online. You will receive a separate letter containing your password. |
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| 5. Does my spouse need his or her own Hills Bank Online ID and Password? |
| Customers are enrolled in Hills Bank Online based on their Social Security Number. Joint account holders are encouraged to have two Hills Bank Online IDs, one in each account holder name. That way, there aren't any problems when either of you need assistance. If your spouse is listed as a joint owner on all your Hills Bank accounts, he or she can't make any changes to the online ID in your name. If your spouse contacts us for help with your ID or password, we cannot give any information to your spouse. You will need to call us to unlock your account, reset your password, etc. |
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| 6. When I try to login, I keep going back to the same login page. What does that mean? |
| When you are trying to log in and you don’t get an error message but are directed to a new login page, it usually means that your cookie files are not enabled. In order to use Hills Bank Online, your cookie files need to be enabled. If they are not, you won't be able to log in. To enable your cookies see #7. Another problem may be that your browser does not support 128-bit encryption that Hills Bank Online requires. If your browser does not support this encryption, you will need to download a version of your browser that does support it. See #3 for more information about Hills Bank Online requirements. |
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| 7. How do I enable cookies on my computer? |
| Enabling your computer to accept cookies varies by your browser. Visit this site for instructions on how to enable cookies. |
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| 8. My account is locked. What do I do? |
| Your account locks after three invalid password attempts and remains locked until you contact us. Simply email or call and we’ll reset your password for you. You will receive a notice via email letting you know the account has locked; if you call us before you get the email simply disregard the message. |
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| 9. Business Customers: My Cash Management ID is held. What do I do? |
| When your Cash Management ID is held, it means that your Cash Management password has been entered incorrectly. If you see the message, "Your account is currently locked", it means that the Hills Bank Online password has been entered at least three times incorrectly. To get either the Hills Bank Online ID unlocked or your Cash Management ID reset, just contact us for assistance. |
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131 Main Street, Hills IA 52235 • 1-800-HILLSBK
Member FDIC • Equal Housing Lender
Member FDIC •
Equal Housing Lender